We are here to navigate every step of this exciting journey with you

We draw from multiple disciplines like anthropology and user-centered design to help you build exceptional customer experiences and to engage your teams in collaborative problem-solving.

By working with us, you will be able to:

  • Use your creativity to design meaningful customer experiences
  • Develop easy-to-understand experience strategies
  • Translate those strategies into actionable plans
  • Clearly articulate your vision and get buy-in from stakeholders
  • Master customer experience discipline

And your business will benefit from:

  • Longer and more profitable customer engagements
  • Loyal customers who are passionate advocates
  • Profitable shift to customer-centric culture
  • Easy-to-understand success measures
  • Discover

    Observe
    Research
    Understand

  • Envision

    Brainstorm
    Explore
    Imagine

  • Design

    Synthesize
    Design
    Prototype

  • Act

    Test
    Refine
    Implement

WHAT WE DO

Strategy Expedition

Basically, customer experience is how your customers perceive and interpret the sum of their interactions with your company. But how do you chart the course from where you are now to where you want to be? We will give you the platform and tools you need to overcome the “business as usual” mentality and deliver a meaningful customer experience.

Duration: typically 8-12 weeks

This package includes:

  • Customer experience assessment
  • Customer insights
  • Ideation & brainstorming workshops
  • Vision for a new or redesigned customer experience
  • Design artifacts (storyboards, customer journey maps, etc.)
  • Strategy narrative
  • Action plan for moving forward

Customer Insights

In order to create exceptional experiences, you need to know who your customers are, what they need, and what they care about. But how do you discover the wow moments that turn customers into passionate brand advocates?  This package is designed to help you see your customers with a fresh set of eyes and understand their needs.

Duration: typically 4-6 weeks

This package includes:

  • Review of existing customer data and analysis
  • Custom research plan
  • Original research (observations, interviews, etc.)
  • Visual narrative of customer insights
  • Deep dive into unmet customer needs
  • Action plan for moving forward

Education Safari

Training and Coaching:

We know that industries like yours are constantly trying to innovate. No matter what anyone tells you, creativity can be taught.  The myth of customer innovation is that brilliant ideas leap fully formed from the minds of geniuses. The reality is that most innovations come from structured examination of ideas with tested methodologies.  By working with us, you learn how to channel your creativity to develop unique customer experience strategies.

  • “Think and Lead Differently” Training – an immersion course on how to think and solve problems differently.

More Ways to Explore

Additional Services:

We treat each client individually. Based on your unique needs, we will customize our services to ensure that you are getting the desired results. Here are some additional services that we offer:

  • CX assessments and competitive reviews
  • Organizational culture evaluations
  • Rapid ideation facilitation for products and services
  • Speaking engagements
  • Change management and creativity coaching