Projects of 2018

Laptop with red screen

Projects of 2018

It has been a busy year for us and we have been working with clients from all over the country. Here are some highlights from some of the projects of 2018. 

Redesigning the roadside assistance experience

We partnered with a national member association with 58 million members in the United States and Canada. Where we help set up a new Member Experience team. We also helped them with redesigning the roadside assistance experience, by gathering member insights and developing a member journey map.


Developing a strategic plan for a new Customer Experience team

A regional bank in Texas was looking to grow in non-traditional markets through better customer experience. We helped the new team baseline the current customer experience and develop a strategic plan for the future.

Man holding pen with open planner

Design Thinking for executives

 We facilitated a two-day workshop session on design thinking for the City of San Antonio leadership team. As a result, we were asked to help with introducing user-centered design techniques on several City projects.


Innovative Leadership curriculum for senior executives 

We helped develop the curriculum for a professional development series for senior leaders in San Antonio.


If you’re looking to develop a new plan for customer experience reach out to us to get started on that journey.