Services

What We Do

Our team will help you take the guesswork out of designing customer experiences with strategies based on customer research and human behavior. Click below to see what we do:

Customer Research
& Insights

  • Segmentation studies
  • Customer Ethnography
  • Contextual Interviews
  • Usability Testing
  • Focus Groups
  • Idea/Concept Testing
  • Customer Co-Creation
How It Helps:
  • Create the right products/services for Millennials and Generation Z.
  • Understand your customers’ wants and needs
  • Identify the target audience for specific experiences
  • Develop customer personas

Strategy
Development

  • Experience Audits
  • Customer insights and Needs
  • Customer Personas
  • Product Development Planning
  • Customer Journey Maps
  • Customer Stories
  • Service Blueprints
  • Wireframes/Prototypes
Why it matters:
  • Leverage existing data to better understand your customers.
  • Build experiences around key life events.
  • Inspire ideas for improving NPS and other key CX metrics.
  • Enable you to tell your customer experience story to the organization.

Collaborative Culture
Change

  • Internal Transformation Plans
  • Employee Engagement Strategies
  • Leadership Techniques
  • Customer and Employee Metrics
  • Customized Innovation Programs
We will help you to:
  • Set up a new CX organization in your company
  • Develop a customer-centric culture across the enterprise.
  • Foster a culture of innovation

 

Workshops &
Training

  • Introduction to Design Thinking: 3 hour class.
  • “Think and Lead Differently” class: one to three day customized course for your teams
  • Design Thinking ideation and facilitation sessions to solve a particular business problem.
We will help you to:
  • Set up a new CX organization in your company
  • Develop a customer-centric culture across the enterprise.
  • Foster a culture of innovation

 

Speaking

We are accomplished and engaging speakers who have presented to a variety of audiences.  

 

We are available for keynotes, conference presentations, Board updates, and educational workshops. We can customize topics upon request.

What Will You Learn?
  • What Design Thinking is and how can it help your organization.
  • How to empower employees to take initiative and solve problems.
  • How to solve problems from a different perspective. (Because you’ve tried everything, but nothing worked.)

What Our Clients Are Saying

  • Ladies, that was FANTASTIC! Thank you for all your work and preparation. It showed. Y’all were amazing.” (Presentation at the TX Women in Public Finance).

    Linde M.

    Managing Director, Argent Institutional Services, San Antonio, Texas

  • You are not only talented in the area of public speaking, you truly care about your clients’ success. Your advice is spot on, and it still resonates with me through any forms of speaking, regardless of how large or small the audience. I feel I ‘have you in my court’, with exceptional support.

    Margaret P.

    Greater Philadelphia area, entrepreneur

  • Your presentation of Beyond Millennials: Leadership & Collaboration in a Multi-Generations Workforce was well-received by the class and created the type of engagement we had hoped. You did a great job of helping the class comprehend the differences between the generations but, more importantly, how to better understand each generation.

    Lisa Kopecky

    North San Antonio Chamber of Commerce, Leadership Lab Chair

Schedule Your 20-Minute Consultation

DOWNLOAD Our “Eight Hard-Learned Lessons of Customer Experience” Paper