Customer Experience Consulting Services

What We Do

Our team will help you take the guesswork out of designing customer experiences with strategies based on customer research and human behavior. Click below to see what we do:

Customer Research
& Insights

  • Segmentation studies
  • Customer Ethnography
  • Contextual Interviews
  • Usability Testing
  • Focus Groups
  • Idea/Concept Testing
  • Customer Co-Creation
How It Helps:
  • Create the right products/services for Millennials and Generation Z.
  • Understand your customers’ wants and needs
  • Identify the target audience for specific experiences
  • Develop customer personas

Strategy
Development

  • Experience Audits
  • Customer insights and Needs
  • Customer Personas
  • Product Development Planning
  • Customer Journey Maps
  • Customer Stories
  • Service Blueprints
  • Wireframes/Prototypes
Why it matters:
  • Leverage existing data to better understand your customers.
  • Build experiences around key life events.
  • Inspire ideas for improving NPS and other key CX metrics.
  • Enable you to tell your customer experience story to the organization.

Collaborative Culture
Change

  • Internal Transformation Plans
  • Employee Engagement Strategies
  • Leadership Techniques
  • Customer and Employee Metrics
  • Customized Innovation Programs
We will help you to:
  • Set up a new CX organization in your company
  • Develop a customer-centric culture across the enterprise.
  • Foster a culture of innovation

 

Workshops &
Training

  • Introduction to Design Thinking: a 1-3 day course on the fundamentals of design thinking.
  • Design Thinking Workshop: a half-day interactive workshop to solve a specific business challenge and spark innovation.
  • The Power of Observation: a 1-day course on harnessing the power of observation and interviewing for product and experience design.
  • Storytelling for Data Analysts: a 1-day course on how to transform data into a compelling story and move your ideas forward.
OUR WORKSHOPS WILL HELP YOU TO:
  • Understand how to apply design thinking in your organization
  • View strategic and operational problems from a holistic, customer-centered perspective.
  • Use sketching and rapid prototyping to develop innovative products and solutions.
  • Identify the “need beneath the need.”
  • Develop a culture of creativity and innovation

Speaking

We are accomplished and engaging speakers who have presented to a variety of audiences.  

 

We are available for keynotes, conference presentations, Board updates, and educational workshops. We can customize topics upon request.

Speaking Topics:
  • Debunking the Myth of Millennials
  • Design Thinking for your Organization
  • Women’s Leadership: Various topics
  • How to Lead in an Era of Constant Change
  • Changing Your Mindset: The Power of Observation
  • Storytelling for Business/Data Scientists/Women
  • What Every Organization Needs to Know About CX
  • Building a Culture of Innovation

What Our Clients Are Saying

Schedule Your 20-Minute Consultation

DOWNLOAD Our “Eight Hard-Learned Lessons of Customer Experience” Paper