What’s New

What’s up with RedSquared?

It has been a busy year for us and we have been working with clients from all over the country. Here are a few examples of what we have been up to. Also, read our latest musings and insights.

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Insights

You Hired a Chief Experience Officer. NOW, WHAT? (Part 2)

Our previous post on hiring a new CXO sparked some good comments and I decided to write a sequel. Where...

Insights

Insights

You Hired a Chief Experience Officer. NOW, WHAT? (Part 1)

Many companies contact us for help in setting up customer experience teams.  The circumstances in most cases are eerily similar:...

Insights

Insights

How Much Does the Employee Experience Matter? A Lot.

Most companies recognize the importance of the customer experience. However, they forget a critical ingredient: the employee experience. The customer...

Insights

Insights

Buc-ee’s: the Texas way to delight customers

The best experiences start with a deep understanding of what customers want and need.  Buc-ee’s, a Texas-based chain of supersized...

Insights

Training

Training in 2018

We offer workshop and training to companies and individuals that aim to help foster innovation and centered around design thinking....

Training

Teaching

What We Taught in 2018

2018 was a busy year for us! Here are a few of our favorite examples of what we taught in...

Teaching

Speaking

Topics We Spoke On In 2018

The Human Factor At a recent Board presentation for a regional bank, we explored the importance of qualitative insights in...

Speaking

Projects

Projects of 2018

It has been a busy year for us and we have been working with clients from all over the country....

Projects

Insights

How to Train for Creative Thinking

Your business must innovate and change to survive. Leaders rightly look to innovation and creativity as key sources of differentiation...

Insights

Insights

The One Thing Mature CX Organizations Lack

Mature CX organizations have mastered the art of listening to their customers. They have adopted routines that enable employees at...

Insights

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